Refund policy

RETURNS

Our policies on this website relate only to products that have been purchased form our online store. Any item that has been purchased elsewhere must be taken back to the store of purchase this includes all faulty returns.

We understand that choosing the right size can be difficult. Please check out our Sizing guide to help you purchase the correct size.If you have a sizing question or query you may email us at customerinfo@saltyinkdesigns.com.au

 

Salty Ink Returns Policy

At Salty Ink we aim to offer you products of the highest standard and we hope that you love your new purchase.

For all exchanges within Australia, items must be returned within 14 business days from the date of purchase. All international exchange requests must be submitted within 30 days from the original shipping date. 

Email us at customerinfo@saltyinkdesigns.com.au to lodge your return request .Once your return or exchange has been approved we will then send you out a returns form .Please fill out the returns form and send back to us with the goods .Please note goods sent back must be sent using a traceable method. Salty Ink takes no responsibility until the goods are delivered to our office.

If for some reason your item is no longer in stock, we will offer you a full refund or the option to exchange it for something similar of the same value.

At Salty Ink we reserve the right to repair your garment or replace it .We cannot accept liability for pilling/pulling of fabric, fabric deterioration including loss of elasticity, colour running or fading.

We use the best fabrics and dyes possible, however some garments are made from delicate materials which will experience wear and tear over a period of time. Please follow our care instructions to ensure that you get the most out of your swimwear.

In accordance with the health regulations and for hygiene reasons, swimwear must be tried on over underwear, ensuring that the protective hygiene strip remains in place and intact. We cannot accept returns of swimwear where the protective hygiene strip has been removed or damaged. Any goods returned that have been worn, soiled ,washed or damaged will unfortunately not be accepted and may be sent back to the customer at their expense. All goods exchanged must be returned to us in original condition, they may not be worn or laundered and must have swing tickets properly attached to the products.

Salty Ink will only cover the costs of shipping for a return where the item was sent incorrectly by us or if we have deemed the item to be faulty.

If you change your mind we will exchange. All goods exchanged must be returned to us in original condition.They must not have been used, worn or laundered and swing tickets must still be properly attached to the product. Salty ink will not cover postage costs on products returned due to change of mind please ensure you send your package prepaid and insured in case it is lost in transit.

If you have any questions or enquires please do not hesitate to email us at customerinfo@saltyinkdesigns.com.au